Innovate to ensure customer success during the pandemic and beyond; Saber’s success in virtual implementation
SOUTHLAKE, Texas, July 7, 2021 / PRNewswire / – The COVID-19 Pandemic Has Radically Changed the Way Organizations Operate, With McKinsey Investigation1 showing that responses to COVID-19 have increased the rate of adoption of digital technologies by years. Remote working became the new normal almost overnight, and as such, there was a need to quickly accelerate the digital transformation.
Customer implementation is an area in which companies have had to adapt. As international lockdowns prohibited face-to-face interactions, digital delivery capabilities became a priority.
Saber Corporation (NASDAQ: SABR), a leading software and technology company that powers the global travel industry, has recognized the needs of customers in these difficult times and the need to innovate quickly. The company took swift action to use technology and resources to move to digital integration only (customer integration and familiarization with the Saber platform), ensuring delivery was quick, easy and efficient for customers, from airlines to agencies.
Typically, implementation processes involve working hand-in-hand with the customer on data migration, organizing a full series of face-to-face meetings and training sessions, and thus quickly establishing good communication and trust between all parties, which is essential for change management. Having to move to a virtual-only implementation process almost overnight meant rapid transformation, innovation and adaptability.
“When Saber was immersed in the remote working environment, we didn’t let our inability to physically work side-by-side with our clients stop us from meeting our commitments,” said Cem Tanyel, Director of Services at Saber Travel Solutions. “The way our Saber teams and our customers have worked together to virtually launch complex migrations is truly impressive. Through adaptability, agility and innovation, we have been able to achieve successful implementations under new and challenging circumstances. have and will continue to change the way we operate in the years to come. “
On the airline side, since the start of the pandemic, several airlines, including ASKY, which is the first carrier hosted by Saber in the West and Central African market, Croatia Airlines, Gulf Air and Vietnam Airlines , have successfully migrated to Saber Revenue Optimizer. , Saber’s leading revenue optimization solution, via remote delivery.
Croatia Airlines migrated to August 2020. Implementation of this complex project was slated to be on-site in the first half of 2020, but when the pandemic unexpectedly cut off all traffic, the technology implementation and training had to be handled virtually. Remote sessions using virtual collaboration tools allowed for a continuous flow of group conversations and live interactions, as well as project documentation accessible to all team members at all times. Saber and Croatia Airlines project teams adapted to changing circumstances, meeting and collaborating constructively, transparently and productively, reducing geographic distance and ensuring project success.
Additionally, on the airline side, the migration from Japan Airlines to Saber Crew Manager, which helps airlines control total crew cost while improving productivity, was also done remotely.
On the agency side, despite difficult times, Saber delivered a on-schedule implementation with BIDTravel, the leading business and leisure travel network in South Africa, and the group leader of Rennies BCD Travel, Quadrel Travel Management t / a CWT, Travel Connections and Harvey World Travel. Saber has virtually mobilized global teams in five different time zones to speed up the “go-live”; providing BIDTravel with the right technology to help it restore consumer confidence to travel, while creating differentiated experiences.
“We had resources in over 18 countries, remotely around the world, and were able to complete a project that typically takes nine to 12 months in just three months,” said Herby Seedat, CIO, BIDTravel. “Operating remotely in a multitude of countries, meeting an expedited project delivery schedule and doing it all virtually is digital transformation at its best. “
In addition, Royal Travel, one of the leading travel agencies in the UK, signed a multi-year agreement with Saber in December. Royal Travel implemented Saber’s intelligent SCM platform, Saber Red 360, enabling it to leverage more data, content and flexibility to differentiate its offering, manage operations and workflow more efficiently and help agents to provide their travelers with an improved and more personalized experience.
Despite the challenging environment, Royal Travel’s business was successfully migrated to Saber using a fully digital program, which included virtual framing completed prior to contract signing to increase pipeline speed. The delivery was particularly complex because, in addition to a website and a call center, Royal Travel has a large network of sub-agents who had to be factored into the implementation process. . Saber provided virtual training to many of these sub-agents in their native language, Urdu, helping to minimize the risk of change management.
“Saber has shown great commitment and support to our rapidly changing needs during this difficult time,” said Waseem Majid, director of Royal Travel. “The rapid implementation of Saber’s innovative solutions and tools has enabled us to respond to new market demands and deliver personalized travel offers to each client.
“The pandemic has permanently altered the travel ecosystem, forcing all players to evolve. Saber embraces this change and uses it as a catalyst to innovate and move forward in collaboration with our customers,” added Tanyel.
About Saber Corporation
Saber Corporation is a leading software and technology company that powers the global travel industry, serving a wide range of travel agencies, including airlines, hoteliers, travel agencies and other suppliers. The company provides retail, distribution and fulfillment solutions that help its customers operate more efficiently, generate revenue and deliver personalized travel experiences. Through its leading travel market, Saber connects travel suppliers with buyers around the world. Saber’s technology platform manages more than 260 billion dollars value of global travel expenses each year. Based at Southlake, Texas, United States, Saber serves customers in more than 160 countries around the world. For more information, visit www.sabre.com.
1 McKinsey, How COVID-19 Pushed Businesses Beyond the Tech Tipping Point and Transformed Business Forever, October 5, 2020
SOURCE Saber Corporation