Aer Lingus cancels several flights to and from Dublin Airport, leaving passengers in disarray
Some air passengers are in disarray tonight after Aer Lingus canceled several flights to and from Dublin Airport.
The company apologized, saying a Covid surge among staff and air traffic control strikes in France, Italy and Spain caused the ‘buffers’ to fail.
Earlier in the evening, a Dublin-Faro flight, as well as a flight to Split in Croatia were canceled by the airline, along with arrivals from London Heathrow and Amsterdam.
Passengers expressed their frustration online with one person saying their expensive family vacation, which was booked three years ago, had been canceled leaving their children ‘distraught’.
The passenger said: “So many feelings that I want to share, but I thought it was better if I was the professional.
“Three years of waiting, two years of planning, a €6,000 holiday in Faro, three distraught children, a woman in tears, two queues that lead nowhere.
“Long drive home. Reimbursement/vouchers and travel agent started. »
Aer Lingus issues a statement to Independent.ie detailing how Covid cases have affected staff, as well as air traffic control strikes, which Ryanair had previously said it expected to affect flights.
“Aer Lingus has anticipated the return of travel demand once Covid restrictions have been lifted and has built appropriate buffers into our plans to accommodate a reasonable level of further disruption,” the statement said.
“Over the weekend, pressure on the system from ATC strikes and ongoing issues at airports and third-party providers unfortunately necessitated the cancellation of some flights.
“This strain on the system has been compounded by a spike in Covid cases among our own teams over the past few days.
“Where cancellations have occurred, Aer Lingus has sought to rehabilitate disrupted passengers on the next available alternative service.
“Aer Lingus would like to apologize to customers who have been affected and have shared details regarding customer rights and airline obligations under Regulation (EC) 261/2004 which can be found here: www.aerlingus. com/support/legal/regulation.”
One woman tweeted that there had been “a shameful lack of communication canceling our Paris-Dublin flight tonight”.
Ryanair had already said over the weekend that it expected disruption, mainly in France, Italy and Spain, following a two-day strike at France’s air traffic control center in Marseille.